Our website address is https://www.harti.care.
This privacy policy applies to your use of our website and iOS and Android apps, and to the purchase of any goods and services, or other communications or dealings you may have with us. The terms and conditions that apply to the sale of any products via our website or apps, or otherwise can be found in our Terms and Conditions.
1.1 Harti Pty Ltd ACN 673 454 870 (we, us or our) is subject to the Australian Privacy Principles (the APPs). The APPs apply to the collection and use of Personal Information as set out in the Privacy Act 1988 (Cth) (the Act) (as amended from time to time). For the purpose of this Policy:
1.1.1 Personal Information means information, or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is in a material form or not.
1.1.2 Sensitive Information means information or an opinion (that is also Personal Information) about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious beliefs, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual practices, criminal record or health information.
1.2 We recognise the importance of protecting your Personal Information. We will take reasonable steps to ensure all Personal Information held by us is secure and all Personal Information collected, used or disclosed by us is accurate, complete and up to date. Our handling of Personal Information is regulated by the Act (as amended from time to time).
1.3 This Policy is published on our website and may be updated from time to time at our discretion. By continuing to use our website and apps, or otherwise continuing to deal with us, you accept this Policy as it applies from time to time.
2.1 Depending on the particular circumstances, we may collect and hold a range of different Personal Information about you.
2.2 This may include, but is not limited to:
2.2.1 your name;
2.2.2 date of birth;
2.2.3 contact details (including address, email address and telephone number);
2.2.4 information about your computer or device and about your visits to and use of our website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation);
2.3 We use Google Analytics to analyse the use of our website and apps. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at http://www.google.com/privacypolicy.html.
3.1 Where possible, we will collect Personal Information directly from you.
3.2 We acknowledge that there is no obligation for you to provide us with Personal Information except as required by law.
3.3 We collect Personal Information in a number of ways, including but not limited to:
3.3.1 directly from you when you set up an account with us and use services with us;
3.3.2 when you browse our website;
3.3.3 if you apply for employment with us, from any third parties that you nominate as your referees (and you consent to use obtaining Personal Information about you from third party sources such as social sites).
4.1 The purpose for which we use and disclose Personal Information will depend on the circumstances in which it is collected. Generally, we may use or disclose Personal Information:
4.1.1 for the purposes for which it was collected;
4.1.2 for a related secondary purpose, if the use or disclosure could be reasonably expected;
4.1.3 for other purposes to which you have consented; and
4.1.4 as otherwise authorised or required by law
4.2 Specific purposes for which we may use or disclose Personal Information include the purposes of:
4.2.1 providing you with products and/or services;
4.2.2 dealing with customer care related activities;
4.2.3 marketing and developing our products and services;
4.2.4 the operation and administration of accounts;
4.2.5 carrying out certain checks;
4.2.6 considering an individual for employment;
4.2.7 carrying out any activity in connection with a legal, governmental or regulatory requirement that we or our customers have to comply with, or in connection with legal proceedings, modern slavery, crime or fraud prevention, detection or prosecution.
4.3 In the event we collect Sensitive Information about you, you consent to us collecting, using and disclosing the Sensitive Information for the purpose for which it was disclosed and as permitted by the Act and other relevant laws.
4.4 It is not likely that we will disclose Personal Information that we collect and hold about you to any overseas recipients (as defined in the Act) and subject to paragraph 8 below. If we transfer your information to third parties we will ensure that reasonable steps are taken to ensure that the overseas recipient does not breach the APPs in relation to the information and that the overseas recipient is in a jurisdiction that has an adequate level of protection for your data before we provide them with it.
5.1 You can deal with us anonymously (without identifying yourself) or under a pseudonym (fictitious name) unless you are applying for employment with us. You will also not be able to deal with us anonymously where this would be inconsistent with the services we are providing to you or our customers or where it would otherwise be impractical or unlawful to deal with you anonymously or under a pseudonym.
6.1 We will take reasonable steps to keep your Personal Information confidential and to protect the Personal Information we hold from misuse and loss or unauthorised access, modification and disclosure.
6.2 All Personal Information collected by us will be retained as part of our business records, which will be securely monitored and maintained. We hold Personal Information in Google Cloud facilities.
6.3 While we take reasonable technical and organisational precautions to ensure the security of your data on our systems (and without limiting anything set out in our Terms and Conditions):
6.3.1 data transmission over the internet is inherently insecure and we cannot guarantee the security of data sent over the internet; and
6.3.2 without limiting the above (and except to the extent we are in breach of the Act), we do not take responsibility for any unauthorised access to your Personal Information or loss of or corruption of data caused by any computer virus or Trojan horse or via any system from an internet service provider linking your computer system to ours.
7.1 If we receive Personal Information where we have not taken any steps to collect such information, then within a reasonable time we will decide whether we could, under the APPs, have solicited that Personal Information ourselves. If we determine that we would not, under the APPs, have been permitted to solicit the Personal Information, we will as soon as practical (where lawful and reasonable to do so) destroy or de-identify that unsolicited Personal Information. If we could, under the APPs, have solicited the Personal Information then we may use and disclose the Personal Information for the purpose for which it was disclosed and as permitted by the Act and other relevant laws.
7.2 Where Personal Information held by us is no longer required to be held, and its retention is not required by law, then we will destroy such Personal Information by a secure means.
7.3 You acknowledge that your Personal Information may be stored by us in backup archives and that such Personal Information may remain stored in such backups despite a request for deletion or destruction where it is impractical for the Personal Information to be deleted from all such backups provided that:
7.3.1 primary instances of the Personal Information in our production systems will be deleted or destroyed in accordance with this policy; and
7.3.2 we do not restore the Personal Information back to our production systems (except where necessary to recover from a natural disaster or a serious security breach) in which case we will take the necessary steps to honour the initial request and shall erase the primary instance of the Personal Information again.
8.1 Our website and apps may from time to time contain links to other websites. These websites may have a different privacy policy to ours and it is important that you check the policy of each website you visit. Once you leave our website, we have no control or responsibility over the privacy policies or data collection activities at another website.
9.1 We may send you marketing communications as otherwise permitted under the Act and other relevant laws. If you do not wish to receive such communications, please contact us via the email support@harti.care or follow the opt-out instructions contained in each marketing communication.
10.1 If you are concerned that the way in which we collect, hold, use or disclose your Personal Information may be in breach of the APPs and/or the Code, or you wish to destroy your information, please send written details of your concern or request to support@harti.care.