We take your privacy seriously. Information you enter into the app remains yours. As a carer, your questions will only be seen by your chosen care receivers. As a care receiver, your submitted answers will only be seen by your chosen carers.
Your information will not be shared with any third-parties, except as required by law in response to a valid legal request, such as a court order or subpoena.
On occasion, our software engineers may need to access your data to resolve technical issues. We ensure that such access is limited to the minimum extent necessary and is conducted with strict confidentiality measures in place.
When you stop using the app, for your privacy we will automatically delete your data after one year.
We will try to remind you before deleting any data, through app notifications, and by email if we have your address and consent to contact you. Please sign in to the app at least once per year, if you wish to remain as a user.
Information deleted will include:
If you would like to request deletion of your data sooner than one year, please contact us. After asking some security questions to verify your account ownership, we will delete your data.
Users are welcome to create new accounts again in the future using their same social logins.